The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Assessment may be conducted on one or more occasions, but should include the normal range of workplace activities

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include:

access to appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observation, questioning and evidence gathered from the workplace environment

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Organisation and government structures in Australia

Legislative frameworks

The impact of forced migration on the family and the impact of changed roles within the family

The importance of identity - the worker's own identity and the identity of their clients

Legislation and policy relevant to the provision of settlement services

Client confidentiality and privacy requirements

Mandatory reporting requirements as appropriate

Organisation codes of practice

Services available from the agency

Own role and responsibilities

Knowledge of the principles of equal employment opportunity, sex, race, disability, anti-discrimination and similar legislation and the implications for work and social practices

Referral networks and their service provision

Availability of resources and assistance within and external to the organisation

Tools, equipment and other resources utilised in the learning process

Strategies for worker to maintain their own well being and to support well being of colleagues and clients

Knowledge of life skills development

Essential skills:

The candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Sensitively communicate with people from diverse backgrounds and cultures

Form effective workplace relationships with co-workers and colleagues from diverse backgrounds and cultures

Participate in identifying and implementing safe work practices

Employ basic conflict resolution and negotiation skills

Complete government and other documentation and forms

Involve clients in decision-making processes

Maintain a distance between self and client in service provision

Manage competing demands

Refer appropriately

Demonstrate and apply knowledge of learning and development in order to assess, determine, implement, monitor and evaluate the skills development of a person

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Frameworks and legislation relevant to working within the Australian context include:

Access and equity

Privacy and confidentiality

Work health and safety (WHS)

Anti-discrimination laws

Mandatory reporting

Gender equality

Respectful behaviour in the workplace

Australian cultural protocolsmay include:

Respectful behaviour to everyone, irrespective of their gender, age, ethnicity, religion or position within the organisation

Appropriate dress standards for the workplace

Types of acceptable interaction in the workplace

Punctuality

Australian management processesand workplace behaviours may include:

Having women, including younger women, in a supervisory role

Completing time sheets

Completing record forms

Attending meetings and training

Dealing with conflict or grievances in the workplace

Effective advocacy

Vicarious traumatisation:

Occurs when there is transference of the client's trauma to the worker

Is more likely when the worker shares some of the experiences of the client

Results in the worker experiencing (or re-experiencing) signs of traumatisation

Support servicesmay include:

Counselling services

Torture and trauma services

Financial planners

Translators and interpreters

English teachers

Accommodation workers

Specialist workers within own organisation